Terms & Conditions

This website is run by Savouries By Sara Limited, a company registered in England and Wales (company no. 13317203). Registered office: 26 Norwood Road, Leicester, LE5 5QF. To get in touch, see our Contact us page.

All products are handmade and supplied frozen. A minimum order value of £75 applies to all deliveries, local and nationwide. Collection has no minimum. Delivery charges are shown at checkout.

Allergen and ingredient information is provided on every product page. Our products are made in a kitchen that handles gluten, egg, milk, mustard and other allergens. If you have a severe allergy, please contact us before ordering.

As food products are perishable, orders cannot be cancelled once preparation has begun. For issues with your order, contact help@savouriesbysara.com within 24 hours of delivery.

Delivery of perishable goods

These are perishable goods. If you change the delivery day or time, or miss the first delivery attempt, we hold no liability for the condition of the order. Once you have your tracking, please use the courier’s safe-place or neighbour option, and accept the delivery on the first attempt.

Loyalty scheme

Points are earned on the value of each order and are held on your account. Points expire ten months after they are earned. We email you around 30 days before any are due to expire, and your most recently earned points are always kept the longest, so ordering at any point in that period keeps the rest. Points can be converted into a money-off voucher at the rate shown on your account. Rewards on the card are free gifts added to a future order, cannot be exchanged for cash, and are subject to availability. We may change the scheme, its rates and its rewards; points and rewards already earned are honoured as they stood when you earned them.

This is a template. Please have these terms reviewed before launch.