FAQs
The questions we're asked most. Can't find what you need? Contact us and we'll help. Contact us and we’ll help.
How do your savouries arrive?
Frozen fresh, packed and insulated in thermal packaging with reusable ice gel packs, so they arrive ready for your freezer.
How do I cook them?
Straight from frozen, no defrosting needed. Each product page has its own cooking guidance, and every pack is labelled.
Are your products halal?
Yes. Our butcher is fully HMC certified, and everything is handmade in our Leicester kitchen.
What are the delivery options?
Nationwide UK delivery (7 to 10 business days), express delivery (1 to 3 business days), Saturday delivery, or choose your own delivery date. Prices and minimum orders are shown at checkout. Click & collect is coming soon, once we're in the new unit, and until then you can pop in for free and choose from all our ranges from our freezers.
Is there a minimum order?
Yes. £60 for local Leicester delivery and £75 for nationwide delivery. Your basket shows exactly how close you are.
Why is nationwide delivery more expensive?
The delivery charge covers what the courier charges us, plus the gel ice sheets and thermal packaging that keep your order frozen on the way. If it's easier for you, pop in for free and choose from all our ranges from our freezers.
What happens if I miss my delivery?
Local Leicester deliveries are arranged with you in advance. Nationwide orders go by courier: once you get your dispatch email, you can ask the courier to leave your parcel in a safe place if you won't be home. If you don't, the courier will take it back and try again another day, and the longer frozen food spends in transit, the more likely it is to spoil. We can't accept responsibility after the first delivery attempt, and there are no refunds or exchanges on missed deliveries. See our Terms for the full details.
What are perishable goods?
Food that can spoil or become unsafe if it isn't kept at the right temperature, such as meat, poultry, fish and dairy. All our savouries are perishable, so they travel in insulated packaging that keeps them frozen for up to 48 hours. Please put them straight into your freezer when they arrive.
Where can I find allergen information?
Allergen information is listed on every product page and on every pack label. If you have a severe allergy, get in touch before ordering and we'll advise.
Can I return my order?
Because our savouries are perishable frozen food, we can't accept returns once an order has been delivered. If anything arrives damaged, incorrect or below our standards, contact us within 48 hours of delivery (photos help) and we'll put it right with a replacement or refund.
Can I collect in person?
Yes. Pop in for free and choose from all our ranges from our freezers at Leicester, LE5 5QF. Click & collect for online orders is coming soon, once we're in the new unit. See our How to Order page for opening hours.
